Refund policy

Return Policy

At Bhavadhira Collections, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a hassle-free return process.

Return Window

You may request a return for eligible items within 7 days from the date of delivery.

Eligibility Criteria

Items must be unworn, unwashed, unused, in the same condition as received, with all original tags and labels attached and in their original packaging. You will also need the receipt or proof of purchase.

Non-Returnable Items

  • Innerwear and undergarments
  • One-time-use products and personal care goods, such as beauty products
  • Customized, special-order or personalized products
  • Items marked as final sale or clearance
  • Items damaged due to misuse or negligence

Return Process

  1. Contact us within 7 days of delivery via WhatsApp at +91 7708504652 or email bhavadhiracollections@gmail.com. For email, use the subject RETURN - [ORDER NUMBER].
  2. Provide your order number, receipt or proof of purchase, and reason for return.
  3. Our team will review your request and provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
  4. Pack the item securely in its original packaging and follow our return instructions.

Return address: Bhavadhira Collections, A6-204, Akshaya Adair, OMR, Kazhipattur, Padur, Chennai-603103.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error, including a wrong, damaged or defective item. In those cases, we will cover return shipping and guide you through the arrangements.

Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund is approved. Approved refunds will be processed to the original payment method within 5–7 business days after receipt and inspection. You will receive a confirmation email once the refund is processed. Your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since approval, contact us at bhavadhiracollections@gmail.com.

Exchanges

We do not offer direct exchanges. If you need a different size or color, request a return for the original item and, once the return is accepted, place a new order.

Damaged, Defective or Wrong Items

Please inspect your order upon receipt. If your item is damaged, defective or incorrect, contact us immediately via WhatsApp or email with photos of the item. We will arrange a replacement or full refund at no additional cost, and cover return shipping. The non-returnable-item exclusions above do not remove this remedy.

Contact Us

WhatsApp: +91 7708504652
Email: bhavadhiracollections@gmail.com

Thank you for shopping with Bhavadhira Collections!